Mark Shortall
Founder, Re:Work

1. Do you remember a time when you were happiest as a child? Where were you, who were you with and what were you doing?
I was born in London and moved to Dublin when I was five. I used to spend every school holiday in London with my dad, who ran a pub called “The Load of Hay” in Hendon. That place was a giant playground to me. I spent every day hanging around the kitchen, waiting for scraps of food. Great times!
2. At what age did you become an adult? What happened, and how did you know?
I think I was 22 when I finally realised the carefree fun and games were over. In 2008, I was a year out of university and was made redundant twice in four months from my first two recruitment agencies. I ran away to Australia after the first and then got made redundant the week my Australian visa came through. I was so poor and panicked that I signed up to volunteer for clinical research trials. I made the adult decision not to risk my liver. I still get their monthly emails which I find weirdly motivating.
3. If you wrote a ‘user manual’ for how people should interact with you, what would be the most important point in the manual?
I’m much more comfortable listening than talking. I can’t tell a story to save my life, but I struggle with long-winded people. I love direct and concise communication. Be open and honest because I hate feeling like someone isn’t themselves.
4. What are the three books that you would unhesitatingly recommend to others? Why?

The Chimp Paradox by Steve Peters
Overthinking is my favourite pastime. This book helped me easily categorise the spiralling thoughts that can go through my mind.

Factfulness by Hans Rosling
In a world of QAnon and fake news, it’s soothing to cling to facts about the progression we’ve made.

Rework by Jason Fried
When I first launched Re:Work, a candidate asked me if I named it after this book. I hadn’t heard of it and stupidly didn’t read it until last year. It couldn’t be more relevant for me and anyone else thinking of setting up a business.
5. When was the last time you changed your mind about something really important? What was it, and what led you to change your view?
I did an implicit bias test about six years ago and learned that I was pretty homophobic.
I initially laughed because I happen to be gay with a gay brother. I spent a lot of time overthinking it (favourite hobby) and realised I was still dealing with a bit of self-hatred. I hate being labelled, but I realised that I needed to clap more for all the loud and proud who paved the way for me to live my very “normal” life.
I ended up volunteering to organise Facebook Dublin’s pride parade that year. I’m more of an introvert, so I hated every second of walking through town with people clapping at me but I think it was important for me to do.

6. What personality trait has got you in the most trouble? What kind of trouble does it get you in?
I’m very self-critical. I see it as a strength in a lot of ways, but I think it damaged my earlier career. I lacked so much confidence in my 20’s and still feel more comfortable rhyming off all the things I’m awful at. I once quit a job before I was put on a performance plan because I told my manager that I’d lose sleep over the idea of public speaking. She felt I didn’t have the confidence to build the recruitment desk for the brand. That was a turning point for me, and I learned to try to hide my crumbly self-esteem.
7. On what topic would you never make a joke? Why?
Race. I read “Why I’m No Longer Talking to White People About Race” a few years ago and try to be actively more anti-racist. I hate letting other people’s “jokes” get by me without calling it out. It’s led to a fair few arguments.
8. Have you always had the same political beliefs? If so, why do you think you have held them so long? If not, what event caused you to change your view?
I was never really interested in politics until 2016 blew my mind. Brexit and Trump made me aware of the echo chamber I was living in. I still try to limit my exposure to politics because it’s so overwhelming.
9. What’s the last image on your camera roll? Can you explain?
Teyla and Troy. Best people I know.

10. What is the best purchase you’ve made recently? Why?
I just bought my first house last week. If you’re self-employed in Ireland, you need three years’ accounts before you can get a mortgage, so I’ve been obsessing about this for years. I knew I was gambling my chances of being able to buy a house when I left a relatively safe in-house job to set up Re:Work. 2020 is not the ideal year to specialise in building people teams, so I feel really relieved to scrape this house through finally.
